The Benson ADU Woodland Hills Guarantee
We put our name on every structure we build, and we back that name with something real: a written guarantee stamped on every project, a 365-Day Done Right Promise that says if the work isn’t right within a full year, we make it right, and a price locked in writing before a single tool comes off the truck. No handshakes, no “trust us,” no verbal estimates that drift once the walls go up. If you’re adding an ADU, expanding a room, or building a full home addition in Woodland Hills, you deserve to know exactly what you’re paying and exactly what happens if something goes sideways. Here’s what that looks like, in plain English.
What’s Covered
- Workmanship on every phase of construction, for 365 days. If a seam opens, a door binds, a finish fails, or any part of our work proves defective within one year of completion, we return and fix it at no charge. That’s the Done Right Promise, and it’s not a verbal commitment. It’s stamped on your project documents.
- Written price before any work starts. Your proposal is a line-item document, not a ballpark. If the scope doesn’t change, the price doesn’t change. Scope creep billed after the fact is not how we operate, and it’s the number one reason Woodland Hills homeowners tell us they’ve been burned by other contractors.
- Parts and materials we source and install. We deal with manufacturers directly when a panel arrives damaged, a fixture fails, or a component doesn’t perform. You don’t chase down a vendor. We handle the claim, the replacement, and the reinstall, because the thing we built is the thing we stand behind.
- Cleanup and site condition at the end of every workday. Our crews sweep, haul, and secure the site before they leave. It’s part of the job, not an add-on, and it’s covered by the same satisfaction promise as the framing and the finishes.
- On-time arrival and live communication. Our technicians are background-checked, uniformed, and you always know who is on your property. If you call the office, a live person answers, 24/7. No phone tag. No voicemail limbo. No “we’ll get back to you Monday.”
- Free second visit if any covered repair fails. If we fix something under warranty and that fix doesn’t hold, we come back again at no charge. The repair is covered until it actually works, not until the invoice clears.
Our Satisfaction Promise
The measuring stick for our work isn’t a punch list. It’s your answer to one question: does this space work the way you wanted it to? If it doesn’t, the process is simple. You call us. A live person answers. We schedule a walkthrough with Troy Eastman, owner and lead builder, who goes through your concerns with you, on site, one item at a time. If it’s covered under the 365-Day Done Right Promise, we fix it, no argument, no invoice. If it falls outside the warranty window, we still talk it through and give you a written price for the repair before any work begins. And if we send a technician out for a covered repair that we already attempted once, that second visit is free. Period.
What we won’t do: we won’t make you wait through a warranty claim maze, we won’t send a subcontractor you’ve never met to negotiate about what “defective” means, and we won’t ask you to pay for materials on a repair that falls within the one-year term. The guarantee is only as strong as the person who answers when you call. That’s why the phone is answered by a person, around the clock, every day of the year, and why the owner stays involved in warranty work instead of delegating it into a black hole.
Licensed & Insured Backing
Anyone can print a guarantee. What makes it collectible is standing. Benson ADU is licensed and insured, which means two concrete things for you. First, the state has verified that we meet the legal and competency requirements to do this work. That means permitting, code compliance, and inspections aren’t a gray area on your project. Second, insurance coverage means if something goes wrong on the job, you’re not left holding the cost. It’s not the sexy part of a contract, but it’s the part that matters when a ladder goes through a window or a subpanel gets hit during demolition. The paperwork is backed by real obligations, not promises.
We are also part of the Relay Home Co. family, founded 2006, and every Benson ADU Woodland Hills project operates under The Relay Visibility Guarantee. That framework requires the written price, the one-year promise, the written guarantee, and the free second visit on covered repairs. And because this location is independently owned and operated, the person who signs your contract is the same person accountable for making it right: Troy Eastman, the owner. Not a call center. Not a regional manager three time zones away.
When you’re comparing ADU builders in Woodland Hills, read the guarantee language carefully. Ours doesn’t say “reasonable effort” or “standard industry practice.” It says 365 days, written, done right. That’s a different sentence.
Written by Troy Eastman, Owner at Benson ADU Woodland Hills, serving Woodland Hills since 2006.
